Refund policy
Bone Grove Return & Refund Policy
Returns
We want you to love your Bone Grove order. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return
To start a return, contact us at admin@bonegrove.com with your order number and the reason for your return. We'll respond within 2 business days. If your return is accepted, we'll send you instructions on how and where to send your package. Because many of our items ship directly from our partner makers and warehouses, the return address may be different from the location your item shipped from. Items sent back to us without first requesting a return will not be accepted.
Return Shipping
Customers are responsible for paying their own return shipping costs, and original shipping charges are non-refundable. We recommend using a trackable shipping service, as we can't guarantee that we will receive your returned item.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom, personalized, or made-to-order items
- Items marked as final sale
- Gift cards
- Items damaged due to misuse or normal wear
- Items returned more than 30 days after delivery
Please get in touch if you have questions or concerns about your specific item.
Damages and Issues
Please inspect your order upon receipt. If your item arrived defective or damaged, or you received the wrong item, contact us within 7 days of delivery with your order number and a photo so that we can evaluate the issue and make it right at no cost to you, including any return shipping.
Orders Shipped in Multiple Packages
Items in a single order may ship separately from different locations and arrive on different days. If you're returning more than one item, each may need to go to a different return address; your return instructions will tell you where to send each item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancellations
Orders can be canceled within 15 minutes of purchase. After that, your order begins processing with our suppliers and can no longer be canceled, but eligible items can still be returned under this policy.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at admin@bonegrove.com.
Contact
Email: admin@bonegrove.com
Website: bonegrove.com